Refund policy

Refunds and Returns

We value our customers and want you to be satisfied with your purchase from us.

Your tuber will arrive with at least one viable eye.

Please inspect your tubers immediately upon receipt and contact us via email at hello@hillviewflowers.com.au within 2 days if you have any concerns (please include photos).

We kindly ask that you avoid contacting us through social media, as your message may be overlooked.

Please note that we cannot be held responsible for improper storage, weather conditions, growing environments, pest damage, plant performance, or negligence after you receive your tubers.

Refunds will only be offered if a variety doesn't make it through storage. Customers will be offered a substitution of equal value if they so choose or a refund of the tuber price will be given.

NO refunds will be offered for change of mind.

Whilst we take every precaution to minimise the risk of infections, viruses, etc, in our tubers by maintaining healthy stock, following good horticultural practices, and removing all plants that show any signs of virus or infection, we cannot however, guarantee that the tubers we send out are 100% free from infections, or will remain infection free after planting. Viruses, infections, etc can be dormant for us and show no symptoms, but then appear in your garden due to many things, i.e. your environment, soil type, pests, stress, planting conditions, etc.

We aim to supply high-quality tubers, but we disclaim all and any liability for the presence of, or development of, any and all viruses, infections, etc in the plants you purchase from us.

Due to the living nature of plants, we are unable to offer refunds or replacements after the 2-day period.

In the event of a mislabelled tuber, this is exempt from the 2-day notification period. We will either issue a full refund or provide a replacement the following season, depending on your preference and availability.